Services
Genesis Sales Consultants will help determine your network goals and develop ways to realize them
On-site Support
Even in a technologically advanced remote support world, some IT problems require onsite support and troubleshooting. Genesis has a strong team of experienced Microsoft Certified Engineers who can deliver premiere on-site technical services anywhere in the Metro-Houston Area. With this service, you’ll have the benefit of Genesis professionals on-site at your location to design, document, maintain, and optimize every aspect of your IT systems. These services are delivered via a scheduled basis and range from virus/spyware/malware detection and removal, and other network security management issues to computer support, help desk services and network troubleshooting.
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On-site services include, but are not limited to:
- Maintenance of systems and network documentation
- Hardware and software installation, configuration, and upgrades
- Desktop and laptop computer support
- Data protection, back up, recovery, and other network security management services
- Internet and email connectivity and configuration
- Wireless network installation, configuration, and security
- Monitor Back Ups and Updates
- Smartphone integration
Remote PC Support
Remote PC support and troubleshooting services give you the greatest leverage for your IT budget. Sophisticated remote access tools and experienced engineers combine to enable Genesis to resolve most IT problems without wasting time and expense by traveling to your site. Genesis is known for providing excellent remote IT support and is excited to offer new ways of delivering fast and low-cost support solutions.
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Key aspects of remote PC support are:
- User support for desktop operating systems, office productivity applications, and basic printing issues
- Technical experts and state-of-the-art problem resolution tools
Remote Server Preventive Maintenance
Genesis also offers Remote Server Preventative Maintenance on a scheduled recurring monthly basis. While not a replacement for all on-site support, this service is a cost-effective method for managing critical network elements. RPM provides the following benefits:
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- Allows for the anticipation and quick resolution of network issues before they become major problems
- Remote server support to speed issue resolution and reduce downtime
- Thorough inspection of Event Logs and other key server components as pre-emptive action to failures
Consulting & Design Assessment
Consulting identifies network weaknesses and outlines a definitive plan to eliminate network downtime and guarantee uptime while increasing performance. These normally involve areas of expertise that you may not have available in-house. The outcome is a flexible computing environment that addresses your current and long term needs. This helps your business compete and grow in an ever changing environment.
Once engaged, we will perform an all-inclusive assessment of your network. Genesis engineers will develop long-term network plans, helping you to maximize installed equipment and minimize operating costs. The service provides:
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- Recommendations to increase the effectiveness of your systems to ensure that you are getting the most benefit possible from your current hardware and software.
- Solutions that address network security weaknesses and keep your systems safe from attack.
Stabilization Services
The stabilization of your systems will allow you to immediately migrate from crisis management mode to a stable network environment that allows you to focus on your business instead of computer catastrophes. These services may include:
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- Operating System Upgrades
- Updates to Virus Definitions
- Application of Service Packs
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- Defragmentation of Desktops and Servers
- Spyware Protection and Removal
- Securing your Wireless Network
Remote Access Solution/Virtual Private Network
Whether you have employees that need telecommuting or remote connectivity capabilities, branch office(s) that need connectivity to your corporate site(s), or business partners that require connectivity to or from your network, Genesis can build the most reliable, cost-effective, and easy to use remote access solution for your business needs. Since using a virtual private network involves encrypting data before sending it through the public network and decrypting it at the receiving end, information is securely protected. VPN's make it possible to gain a competitive advantage by connecting employees, partners, and customers using the Internet.
Network Security
Since the Internet is now an integral part of business, we all face mounting security vulnerabilities. We must protect ourselves from external AND internal threats. Genesis offers complete security solutions that will allow you to focus on your core business without concerns to the security or safety of your data, your network... your company.
Hardware Support Services
GENESIS provides on-site network and in-house hardware services in a variety of manners conducive to the way you do business. Block retainers, at reduced rates, give you Contract status with guaranteed response times. Hardware support services can also be handled on the Time and Material basis, or supplemented with On-Site service contracts that range from standard next day response to 24×7 with 2 or 4-hour response time. Please contact Genesis for more details on our warranty services.